Refund & Returns Policy
Last updated: October 27, 2026
Thank you for shopping with AFAYR.
We want every purchase to reflect the quality, creativity, and attention to detail associated with the AFAYR brand. Please review our refund and return policy before placing an order.
1. Made-to-Order Merchandise
AFAYR clothing and merchandise are produced on demand through our fulfillment partners.
Because these products are individually produced after an order is placed, we generally do not accept discretionary returns or exchanges for:
- Changes of mind or personal preference.
- Ordering an incorrect size or color.
- Selecting the wrong product or design.
This restriction applies only where permitted by applicable consumer law. Customers retain any statutory cancellation, return, refund, or warranty rights available in their jurisdiction.
We encourage customers to review product descriptions, size guides, and order details before completing a purchase.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us at contact@afayrmusic.com.
To help us resolve the issue, include:
- Your order number.
- A description of the problem.
- Clear photographs showing the affected product, where applicable.
Please report problems within 30 days of receiving your order whenever possible so that we can pursue the claim through our fulfillment partner.
For confirmed manufacturing or fulfillment errors, we will arrange an appropriate replacement or refund at no additional cost, subject to applicable consumer rights.
The 30-day reporting period does not limit any longer rights provided by law.
3. Lost or Missing Deliveries
If your package has not arrived by the estimated delivery date, please contact us at contact@afayrmusic.com.
We will review the tracking information and coordinate with our fulfillment partner to investigate.
Please notify us within 30 days of the estimated delivery date whenever possible.
If a package is confirmed lost in transit, we will arrange an appropriate replacement or refund.
4. Order Changes and Cancellations
We begin processing orders promptly because AFAYR merchandise is made on demand.
If you need to change or cancel an order, contact us as soon as possible.
We will attempt to accommodate requests before fulfillment begins. Once production has started, changes or cancellation may no longer be possible, except where required by applicable law.
5. Returns and Exchanges
Please contact AFAYR before sending any item back.
Do not return merchandise directly to the manufacturer or fulfillment facility unless we provide specific instructions.
If a return is authorized, we will provide the appropriate return instructions and address.
For voluntary returns permitted under this policy, return shipping costs may be the customer’s responsibility. For defective or incorrectly fulfilled products, and whenever required by law, applicable return costs will be covered by AFAYR.
6. International Customer Rights
AFAYR respects applicable consumer protection laws in the countries where we sell.
Customers in the European Union, United Kingdom, and other jurisdictions may have statutory cancellation rights for online purchases, including a cooling-off period.
Any statutory right of withdrawal will be honored when applicable. Exceptions for genuinely personalized or custom-made products will be applied only where legally permitted.
Nothing in this policy excludes or restricts rights that cannot legally be waived.
7. Refund Processing
When a refund is approved, it will generally be issued to the original payment method used at checkout.
We will process approved refunds promptly and within any deadline required by applicable law.
The time required for funds to appear in your account may vary depending on your bank or payment provider.
Original shipping charges will be refunded where required by law or where a refund results from a confirmed fulfillment error.
8. Digital Music and Downloads
AFAYR may offer digital music, albums, and other downloadable products separately.
Digital Music — All Sales Final
ALL DIGITAL MUSIC SALES ARE FINAL.
AFAYR does not offer voluntary refunds, returns, cancellations, exchanges, or store credits for purchased digital recordings once payment is confirmed and the purchased content is made available for download.
Customers are responsible for reviewing product descriptions, file formats, download limits, and expiration periods disclosed before purchase.
Changes of mind, dissatisfaction with artistic content, accidental purchases, loss or deletion of downloaded files, and expiration or exhaustion of disclosed download permissions do not qualify for voluntary refunds.
Technical and Delivery Disputes
Customers reporting a genuine file-delivery or technical problem should contact AFAYR through the website’s Contact page with their order details.
AFAYR may investigate reported issues using available transaction, access, and delivery records. Where appropriate, AFAYR may correct the delivery problem by restoring access or providing replacement files.
A refund is not automatically granted solely because a customer alleges a delivery issue or requests reimbursement.
This policy remains subject to consumer rights and remedies required by applicable law and binding payment dispute determinations.
9. Contact AFAYR
For refunds, returns, damaged orders, missing packages, or purchase-related inquiries, contact:
AFAYR Customer Support
Email: contact@afayrmusic.com
Website: https://afayrmusic.com
Please include your order number whenever possible so we can assist you efficiently.
AFAYR — More Than Music.